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SBDC Respond, Don't React: A Strategic Approach to Workplace Challenges
Conflict shows up in every organization. The most damaging issues aren’t the arguments themselves; they’re the unresolved patterns that drain time, energy, and efforts, stall decisions, and erode trust. This workshop is designed for business owners, leaders, and professionals who want to navigate conflict with strategic precision rather than stress-driven reactions.
Throughout this immersive experience, you’ll explore what drives your instinctive responses to conflict and learn a clear, practical method for diagnosing the true source of tension. You’ll map the systems surrounding your toughest workplace challenges, uncover structural issues like unclear roles, broken processes, misaligned incentives, and information gaps, and see how these hidden dynamics keep conflict repeating.
From there, you’ll practice matching the right response to the right conflict; whether that means clarifying expectations, negotiating priorities, coaching a behavior, repairing a relationship, or fixing a broken process. You’ll strengthen your communication skills using a shared-purpose framework that reduces defensiveness and increases alignment. Finally, you’ll learn practical de-escalation and rebuilding tools that help restore credibility, prevent resentment, and create lasting change.
You’ll leave with a personalized action plan that you can implement immediately to reduce future conflict and improve team performance.
What You Will Learn:
Practical tools for de‐escalation, rebuilding trust, and preventing future conflict.
The structural drivers behind recurring conflict, including roles, authority, processes, incentives, and bottlenecks.
How to map stakeholders to reveal interests, pressures, decision rights, and missing voices.
Productive and unproductive conflict behaviors and how to shift into healthier patterns.
How to match the right response to the right conflict.
A simple communication framework to reduce defensiveness.
Event Links
Tickets: https://go.evvnt.com/3784757-0
