This Event has Passed
Tuesday, February 27, 2018
1:00 PM - 2:00 PM
1:00 PM - 2:00 PM See all dates and Times
http://bit.ly/2BWkf8D
OVERVIEW Interaction with people includes dealing with different personality styles, temperaments and situations. However, being a service provider you need to satisfy your customers, whether they are difficult or not. Join our new webinar to learn the tips and techniques of dealing with difficult customers.
WHY SHOULD YOU ATTEND
Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction.
AREAS COVERED
• Maintaining control in difficult customer situations
• Recognizing customer anger
• Maintaining an appropriate demeanor
• Setting boundaries
• Keeping expectations realistic
• Effective listening skills
• Structuring messages for problem solving
• Moving past difficult customer encounters
SPEAKER
Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more.
For more details click on this link:
http://bit.ly/2BWkf8D
You may also refer to this link:
https://www.trainingdoyens.com/product/50089-domestic-violence-policy-for-employers
https://www.trainingdoyens.com/product/50148-generations-in-the-workplace
https://www.trainingdoyens.com/product/50157-key-differences-among-generations
Ticket Price
Live Webinar : $159
Recorded Webinar : $199
Training DVD or USB Flash Drive : $379
Super Combo Offer 1 : $289
Super Combo Offer 2 : $429
WHY SHOULD YOU ATTEND
Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction.
AREAS COVERED
• Maintaining control in difficult customer situations
• Recognizing customer anger
• Maintaining an appropriate demeanor
• Setting boundaries
• Keeping expectations realistic
• Effective listening skills
• Structuring messages for problem solving
• Moving past difficult customer encounters
SPEAKER
Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more.
For more details click on this link:
http://bit.ly/2BWkf8D
You may also refer to this link:
https://www.trainingdoyens.com/product/50089-domestic-violence-policy-for-employers
https://www.trainingdoyens.com/product/50148-generations-in-the-workplace
https://www.trainingdoyens.com/product/50157-key-differences-among-generations
Ticket Price
Live Webinar : $159
Recorded Webinar : $199
Training DVD or USB Flash Drive : $379
Super Combo Offer 1 : $289
Super Combo Offer 2 : $429
