26468 E Walker Dr, Aurora, Colorado 80016-6104
26468 E Walker Dr, Aurora, Colorado 80016-6104 Aurora, CO 80016
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Start: Wednesday, May 30, 2018 3:00 PM
End: Wednesday, May 30, 2018 4:00 PM
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Event Features: Business-Related
Neighborhood: Avenue of the Arts
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OVERVIEW During this webinar we will discuss what questions to ask, the specific KYC/CDD questions, the general customer update questions, and most importantly, the questions related to suspicious activity. When this webinar is over, you will understand what information is available, how you should analyze the information, what your regulators expect from you institution, and some of the dangers of not fully complying with KYC/CDD information gathering requirements. You will be able to apply what you have learned during this webinar to you job function immediately upon returning to work after the seminar.
WHY SHOULD YOU ATTEND
This webinar will not only give your frontline staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff are asking the questions in the first place.
We will coverthe responsibilities of frontline staff, customer service vs. bank preservation, updating customer information, CTR, SAR, and Monetary Instrument Log scenarios and questions, building a strong relationship between the frontline staff and back office staff, and developing a culture of compliance in the frontline staff. We will also address, what customer information to gather, how to gather the information, why gathering the information is important, and how your financial institution can use the information.
This webinar should provide you with a clear understanding of how, why, and when your front line staff should ask your customers KYC/CDD questions, and the importance of the front line staff working well with the back office staff.
WHO WILL BENEFIT
The following employees will benefit from the webinar, frontline bank staff, on-boarding staff, customer relations staff, back office staff, BSA/AML Officers, Compliance Officers, and suspicious activity investigators and analysts
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