Strategies and Steps to Manage Difficult People: How to Take Control of the

OVERVIEW Difficult people are everywhere • Their numbers are small but their impact is large • They exhibit habitual behavior that affects most people in a negative way
The important skills you need are identifying the types of difficult people and managing them effectively.
WHY SHOULD YOU ATTEND
When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work.
AREAS COVERED
What do you do when you encounter a difficult person?
This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manage them.
It is important that “you” take control of situation rather than having the difficult person take control. Also learn the common mistakes most people make while dealing with difficult people.
LEARNING OBJECTIVES
• Steps to handle the different types of difficult people
• How to identify the different types of difficult people
• Strategies for managing stress in the workplace
WHO WILL BENEFIT
• HR Leaders
• HR Managers
• Individual Contributors
• High Potentials
• Baby Boomers
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership

Use Promo Code MDTD20 and get flat 20% discount on all purchases.
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https://bit.ly/2JTn1Sy
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