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Strategies and Steps to Manage Difficult People

26468 E Walker Dr, Aurora, Colorado 80016-6104
26468 E Walker Dr, Aurora, Colorado 80016-6104 Aurora, CO 80016  
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Start:   Wednesday, June 20, 2018  1:00 PM
End:   Wednesday, June 20, 2018  2:00 PM

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Event Features: Business-Related

Neighborhood: Avenue of the Arts


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OVERVIEW Difficult people are everywhere • Their numbers are small but their impact is large • Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
• Business communication and styles
• Learn how to identify a difficult boss
• Common Mistakes people make with difficult bosses
• Ways to be Manage the difficult boss
• Steps to handle the different types of difficult people
• Identify the different types of difficult people
Leaders, managers, individual contributors, high potentials, baby boomers, etc.

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