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Strategies and Steps to Manage Difficult People


OVERVIEW Difficult people are everywhere. Their numbers are small but their impact is large. Habitual behavior that affects most of the people with whom they come in contact.
Frustrate and demoralize,loss of productivity and absenteeism.
Companies lose customers or clients.

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive

AREAS COVERED

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

Analyze your reaction – what do you have control over
What makes it difficult for you?
What is the problem from your perspective?
Strategies and steps to manage and handle the situation

LEARNING OBJECTIVES

Learn how to deal with difficult people in business to get positive outcomes. The webinar gives you an idea of how to identify, analyze and manage difficult people.

WHO WILL BENEFIT

Leaders, managers, individual contributors, high potentials, baby boomers, etc.

For more detail please click on this below link:
https://bit.ly/2E132Mo

Email: [email protected]
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882

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