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People Intelligence: How to Deal with Conflict, Difficult Co-workers, Peers

26468 E Walker Dr, Aurora, Colorado 80016-6104
26468 E Walker Dr, Aurora, Colorado 80016-6104 Aurora, CO 80016  
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Start:   Thursday, October 25, 2018  1:00 PM
End:   Thursday, October 25, 2018  2:00 PM

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Event Features: Business-Related

Neighborhood: Avenue of the Arts


       



https://bit.ly/2In6o02


OVERVIEW Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.
WHY SHOULD YOU ATTEND
Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One definite cost that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people.
AREAS COVERED
These seven points will be covered:
• Identify the top six causes of conflict and which one produces the most problems
• Understand the iceberg concept of conflict – what’s above and below the water line
• Define five styles of conflict management in the workplace and match each style to different conflict situations
• Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
• Learn how to keep your cool and react in a professional manner in the heat of the moment.
• Learn the language of positive communication to reduce negative emotions, especially anger.
• Recognize the four types of difficult people that drive you crazy and how to deal with them.
LEARNING OBJECTIVES
To deal effectively with conflict you need to stop and understand the situation and the people: select appropriate conflict resolution techniques: and then work to solve the problem. Conflict by itself is neither good nor bad. It’s the way YOU deal with conflict in the workplace that produces constructive or destructive results.
WHO WILL BENEFIT
COO’s, CFO’s VP of Human Resources, Human Resource Professionals, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Staff Managers and Supervisors

For more detail please click on this below link:
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