Complaint Management: Best Practices to Assure Compliance and Customer Rete

OVERVIEW Complaint handling is likely one of the more cross-functional parts of your quality system: Customer Service may receive your customer complaints, Sales and Marketing may need to reach out to the customer for additional information, Regulatory Affairs may determine whether the complaint is reportable, QA may perform the root cause investigation, R&D or Manufacturing Engineering may need to be involved in the corrective action, and Quality Engineering may need to trend the complaints!

WHY SHOULD YOU ATTEND

This session will include the requirements for all of the above responsibilities, which will include defining, documenting, and implementing a complaint-handling system, the requirements for complaint review, investigation, and corrective action, as well as ISO-specific implications.

AREAS COVERED

FDA and ISO requirements for complaint handling
Establishment of complaint handling program
What constitutes a complaint

LEARNING OBJECTIVES

This training will detail how you can handle customer complaints in compliance with FDA and ISO regulations. The instructor will discuss topics like best practices for documenting customer feedback, what constitutes a complaint, what to do with non-complaint feedback, and how to include complaint trending into your firm’s CAPA program.

WHO WILL BENEFIT

Customer Service (your “complaint taker”)
Regulatory personnel
Quality Engineering personnel
Sales and Marketing personnel
Customer Service personnel
R&D personnel
Manufacturing Engineering

For more detail please click on this below link:
http://bit.ly/2Du5avX

Email: [email protected]
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882

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