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British Airways Cancellation Policy
Flight cancellations can be complicated and costly, especially if you don’t know how they work. This page helps address this concern. If you’ve booked a flight on British Airways and need to cancel your ticket, you’ve landed on the right page. You will learn how the British Airways cancellation policy works, when and how you can cancel your flight for free, the cancellation fees charged, and how to avoid paying them.
According to British Airways cancellation policy, you are entitled to a full refund of your fare if:
You cancel a ticket within 24 hours of purchasing it, as long as your travel date is at least 7 days later.
British Airways cancels your flight.
British Airways changes your flight schedule significantly and it doesn’t suit you.
British Airways delays your flight by 5 hours or more.
British Airways reschedules a flight that does not stop at your destination.
British Airways causes you to miss a connecting flight you were booked on.
British Airways involuntarily denied boarding due to overbooking (in which case you may be entitled to compensation also).
Note: If your flight is delayed by more than 5 hours, you can choose not to take the new flight offered to you.
British Airways 24-Hour Cancellation Policy
British Airways 24-hour cancellation policy allows you to cancel your flight booking within 24 hours of purchase and receive a full refund if:
You booked your flight directly with British Airways, and
Your travel date (at the time of booking) is at least 1 week later
Note: The 24-hour risk-free cancellation policy applies to all types of fares, including non-refundable tickets.
British Airways Cancellation Policy Due to Death or Severe Illness
According to British Airways cancellation policy due to the severe illness of a passenger (or an immediate family member of the passenger), or the death of a close relative of the passenger:
The passenger must provide documentary proof of illness (medical certificate) or death (death certificate).
The validity period of the ticket will be extended in case of illness.
The validity period of the ticket will be extended by no more than 45 days in case of the death of a relative.
British Airways Cancellation Policy for Lost Tickets
The cancellation policy at British Airways for lost tickets states that if you lose a ticket, you must provide satisfactory evidence of the loss and pay the applicable administration fee. If your request is accepted, you will receive a refund only after your ticket has expired and you agree to repay British Airways if any fraud is detected on your part later.
However, if your ticket is lost due to negligence on part of British Airways or its authorized agents, you will not be responsible for the loss.
British Airways Cancellation Contact Number
Facing an issue canceling your ticket online? Call the British Airways cancellation customer service and save time and money on your ticket cancellation.
British Airways Customer Service Number: 1 (800) 247-9297 / 1 (802) 618-8008 or +44-203-769-1084
British Airways Compensation Policy for Delayed and Canceled Flights
British Airways compensation policy applies to BA flights to/from an airport in the European Union or the U.K., and in some cases to flights landing outside of the European Union.
Under this policy, if your flight has been delayed by more than 3 hours but the delay could have been prevented by the airline, or you were informed of your flight’s cancellation less than 2 weeks before your flight, you will be entitled to a compensation of:
EUR 250 if your flight is 1500km or less
EUR 400 if your flight within the EU is more than 1500km
EUR 400 if your flight to any other destination is between 1500–3500km
EUR 600 for flights not covered above (i.e., exceeding 3500km)
British Airways Cancellation Process
You can cancel your British Airways flight by phone, online, or through the travel agent you purchased your ticket from. Online cancellations can only be made for tickets purchased directly from British Airways (website, ticket counter, or call center).
To cancel your British Airways flight online:
Go to the official website of British Airways
Click on Manage My Booking (it appears below the booking box)
Enter your booking reference and last name
Click on the Find booking button
Select your flight and cancel it by following the prompts
Note: Remember, you may have to pay a service fee if you cancel your flight. You can also request a refund by calling British Airways on this number 1 (800) 247-9297 / 1 (802) 618-8008 or +44-203-769-1084
British Airways Cancellation Fee
The cancellation fees (service charges) charged by British Airways are as follows:
Online cancellation fee—free
Cancellation fee by phone—USD 25
Cancellation fee at the airport—USD 35
Cancellation fee for non-refundable tickets is USD 10 (online), USD 25 by phone, and USD 35 at the airport.
Event Links
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