Strategies and Steps to Manage Difficult People

OVERVIEW Difficult people are everywhere Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact
Frustrate and demoralize Loss of productivity and absenteeism
Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive

AREAS COVERED

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

Analyze your reaction – what do you have control over
What makes it difficult for you?
What is the problem from your perspective?
Strategies and steps to manage and handle the situation
Business communication and styles
Learn how to identify a difficult boss
Common Mistakes people make with difficult bosses
Ways to be Manage the difficult boss

LEARNING OBJECTIVES

Steps to handle the different types of difficult people
Identify the different types of difficult people

WHO WILL BENEFIT

Leaders,
managers,
individual contributors,
high potentials,
baby boomers
HR Managers
Supervisors
Senior Management
Sales and Marketing
Leadership
Employee Relationship Manager
Staffing Manager

For more details click on this link :
http://bit.ly/2iL4IVJ

Email: [email protected]
Toll Free:+1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882

PRICE :$159

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