Resolving Workplace Conflict

OVERVIEW Resolving Workplace Conflict looks at the common causes of disagreement, which includes cultural differences, different expectations, and communication difficulties. Some of course is due to negative competition. Most conflict can be resolved and this course teaches several strategies for helping protagonists deal with their conflict in the most positive manner possible. Conflict affects not only the people directly involved but their teams, neighbors and co-workers. The faster it is resolved with the people involved, the better it is for everyone in the organization.
WHY SHOULD YOU ATTEND
Whether a manager, a parent, or a co-worker, learning to resolve workplace conflict is a skill that is useful in many areas of your life. Everyone will benefit from this course.
AREAS COVERED
Descriptions of Alternative Dispute Resolution (ADR) Reasons Conflict Occurs, Some examples, Women in the Workplace, Age and Generational differences, cultural differences, Management styles, Distant Teams conflict, Stanford’s research, too many hours at work, Out litigious society, tyranny of pleasantness, cognitive styles, value differences, Methods for Reducing Conflict and specific examples of conflict.
LEARNING OBJECTIVES
Workplace conflict is frequent and natural. Some are resolved easily by the parties involved. Most disagreements can be resolved through careful mediation with a qualified mediator.
WHO WILL BENEFIT
Although this course will be beneficial for everyone to learn about the reasons for conflict and ways to resolve it – it is especially important for management at all levels and HR professionals.

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