The Human Side of Auditing - Interpersonal Auditing Skills Development

Areas Covered in the Session: Communication Styles Introduction Communication Styles for Auditees - the four 'problem children' and how to deal with them
Communication Styles for Auditors - recognizing the unconscious signals and responding to them (hands on exercise)
Listening Skills - Why it's important for auditors
How to improve Listening skills (hands on exercise)
Methods for improving data capture (hands on exercise)
Summary and closing


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